Help Center
How can we help?
Answers, order tracking, install guides, and a real person when you need one.
Frequently asked questions
It takes about 3 minutes with a metal tape measure. Measure width and height in three places and use the smallest number for inside mounts. Our step-by-step guide walks you through it.
See the measuring guide →Yes. Every shade is cut and assembled to your exact 1/8-inch measurement in our Dallas workshop — no stock sizes.
Absolutely. Order up to 10 free fabric swatches so you can see the real color, texture, and opacity in your own light.
Order free samples →Custom shades are made in 3–5 business days and arrive at your door within 7–10 days total. Shipping is free on orders over $99.
Our Perfect Fit Guarantee: if your measurements were off, we'll remake the shade once at a deep discount. If we made the error, it's free.
Read our guarantee →Yes — we offer cordless and motorized lift options on most products, meeting the 2018 U.S. child-safety standards for window coverings.
Many of our styles offer a motorized upgrade with rechargeable battery, app, and voice control (Alexa & Google Home).
Track my order
Have an account? Log in to track your orders.
Log inOrdered as a guest? Enter your order number and the email address you used at checkout.
Installation guide
Most shades install in about 15 minutes with a screwdriver or drill — no professional needed. Every order ships with a printed, illustrated instruction sheet specific to your product, plus all the brackets and screws you need.
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Unbox & check
Confirm your shade, brackets, and screws are all in the box. Each order ships with illustrated instructions.
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Mark bracket spots
Hold the brackets level inside (or above) the window frame and mark the screw holes with a pencil.
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Mount the brackets
Drill pilot holes and screw the brackets in place. Most windows need just two brackets.
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Clip in the shade
Snap the headrail into the brackets until it clicks. Attach the valance if included.
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Test & enjoy
Raise and lower the shade a few times to confirm smooth operation. Done in about 15 minutes.
Product install sheets
The right guide ships in your box. You can also view or download any of them here.
Returns & warranty
90-Day Satisfaction Guarantee
Not happy with your shades? Contact us within 90 days for a replacement or refund. Because every shade is custom-made, we handle returns case-by-case to make it right.
Perfect Fit Guarantee
Measured wrong? We'll remake your shade once at a deep discount. If the error was ours, the remake is completely free.
Read the full guarantee →5-Year Limited Warranty
Every product is warranted against defects in materials and workmanship for 5 years — including lift mechanisms and motorization components.
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